Three hundred and twelve reviews. Four-point-nine stars.

Called at 11:30pm Sunday. Andre answered on the second ring, dispatched, truck was in the driveway in 48 minutes. The price he quoted at midnight was the price we paid at 2am. No surprise add-ons.

Water heater quit Tuesday morning before work. Called from a NoDa coffee shop. They had a 50-gallon installed by 4pm. Showed me the old anode rod, the new tank specs, the warranty paperwork.

Three quotes on a kitchen-faucet swap. Mercer was the only one who told me my supply lines were also due for replacement and offered to do both for less than the cheapest quote was charging for just the faucet.

Sewer line collapsing under our 1932 bungalow in Elizabeth. Travis came out personally, ran the camera, walked us through the trenchless lining option and the full replacement option both. Honest comparison. We chose lining.

Drano-ed our kitchen drain six times before calling. Should have called first. Curtis Jr. snaked it in 20 minutes, told me Drano was eating my pipes, didn't charge me extra for the lecture.

Gas range install in our new Ballantyne home. Hector pulled the permit, ran the new line, pressure-tested with the inspector standing in our kitchen, and the inspector signed off on the spot. Best gas-line experience we've ever had.

After two years of "slow drains" in our Eastover home, Mercer ran a camera and showed me 30 feet of tree-root infiltration in the lateral. Hydro-jetted, no replacement needed, problem solved. Couldn't be happier.

Tankless conversion in our SouthPark home. Hector walked us through the gas-line upgrade requirement up front, no surprises. Install took five hours, looked factory-clean. Three months in, water has never run out.

Whole-home repipe on our 1958 ranch in Sedgefield. Galvanized supply lines were down to half flow. Mercer ran PEX in three days, cleaned up perfectly, and the city inspector signed off without a single re-inspection.

Sewer backup Saturday morning. David T. arrived in under an hour, snaked the main, ran the camera, found a foreign object — somehow a child's small toy car. Showed it to my five-year-old, who confessed.

Frozen pipe burst in our crawl space during the January cold snap. Marcus was at our house in 52 minutes at 1am. Stopped the flood, dried out the crawl space, replaced the burst section, insulated the line for next year.

Diane in the office was the most helpful person I've talked to in months. Booked our annual flush, sent a reminder text the day before, remembered our address from a job four years ago. Real customer service.