Two generations. One license number. Five trucks that show up when we say they will.
One of our techs is on call every night, every Sunday, every holiday — including Christmas. When you call the emergency line, a real person picks up, asks two questions, and dispatches a truck. We are not a call-center routing your call to whoever bids highest. We are the plumber who is going to be in your kitchen by midnight.
Master-plumber-owned. The license is on every truck, in every quote, on the wall behind the front desk.
Twenty-three years accredited. Zero unresolved complaints on file. We answer the BBB when they call too.
Bonded, insured, and willing to put it in writing before we open the toolbox in your home.
Plumbing-Heating-Cooling Contractors of North Carolina. Continuing education isn't optional here.
24/7 dispatch for burst pipes, sewer backups, water-heater leaks, and active flooding. Average inside-I-485 arrival: 47 minutes.
Read more →Snaking, hydro-jetting, and camera inspection for kitchen, bath, and main sewer drains. Pricing transparent before we start.
Read more →Tank and tankless install, repair, anode rod replacement, and emergency leak isolation. Most installs same-day.
Read more →Camera inspection, spot repair, trenchless lining, and full main-line replacement on Charlotte's older cast-iron stacks.
Read more →Faucets, toilets, garbage disposals, shower valves, and remodel rough-ins. Quoted before the truck leaves the shop.
Read more →Gas-line install and repair for ranges, dryers, water heaters, and outdoor cooktops. Permit-pulled, code-inspected.
Read more →Travis grew up riding shotgun in his father Wendell's 1978 Ford pickup, the one with the hand-painted "Mercer Plumbing" on the door. He took his master-plumber exam at 28, came home, kept working out of the same brick shop on South Boulevard. In 2014 his father handed him the keys to all five trucks.
"My dad used to say a plumber's name has to mean something in his town, because his name is the only marketing he can afford. We've been the Mercer name in Charlotte plumbing since 1978. We don't intend to stop now."
Today Mercer Plumbing & Drain runs five trucks with eight techs — three of them apprentices Travis is bringing up the same way Wendell brought him up. His wife Diane runs the books. The shop hasn't moved in forty-seven years.
Read more about our family →We dispatch from South Boulevard. Average response time inside I-485: 47 minutes. We answer calls from Mecklenburg County and the surrounding counties — Cabarrus, Union, Iredell. If we can't get there same-day, we say so when you call.
Called at 11:30pm on a Sunday. Sewer backing up into the basement. Andre answered, asked two questions, dispatched. Truck was in our driveway in Plaza Midwood by 12:18am. Quoted us before he started. Did not try to sell us anything we didn't need. This is the plumber my dad used.
— M. Holloway, Plaza MidwoodOld cast-iron sewer main collapsed under our 1924 craftsman in Dilworth. Got three quotes — Mercer's was the middle one. Travis came out personally to look. They trenchless-lined what they could and dug only what they had to. Came in $300 under the estimate.
— J. Reyes, DilworthWater heater quit Tuesday morning before work. Called from the NoDa Starbucks. They had a 50-gallon installed by 4pm. Marcus showed me the old anode rod, the new tank specs, the warranty paperwork. No upsell. Just plumbing.
— S. Patel, NoDa